Refund Policy for Berowell

At Berowell, we are committed to providing you with products that enhance your ear care routine. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at Support@berowell.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident in our products and encourage you to try them for a minimum of 14 days to experience their full benefits. If you are still unhappy, you may return the items within 60 days for a refund. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or emailing us directly at Support@berowell.com. For a faster resolution, please provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at Support@berowell.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays outside of our control, including those caused by the courier, customs, or other factors. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version of the policy before purchasing and using our products. By purchasing and continuing to use Berowell products, customers indicate their acceptance of this policy.