Shipping Information
Shipping Information for Berowell
At Berowell, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your address. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time depends on your location. Please see the estimated delivery times according to your country of residence:
- 🇺🇸United States: 5-10 business days
- 🇨🇦 Canada: 7-14 business days
- 🇬🇧 United Kingdom: 7-14 business days
- 🇦🇺 Australia: 7-14 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. Worldwide shipping may encounter unexpected customs delays, increasing the overall delivery time frame.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that the shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at Support@berowell.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee changes after this time.
Delayed Delivery
At Berowell, we strive to ship all orders as quickly as possible. However, please note that delivery may be delayed due to circumstances outside of our control, such as courier issues, severe weather, or transportation disruptions. We will work with the courier to ensure your package is delivered as soon as possible.
We will notify you of any issues with your order that may cause a delay. Please note that Berowell is not liable for any delays caused by external factors beyond our control. We will keep you updated on the status of your order and provide assistance to resolve any issues that may arise.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at Support@berowell.com, and we will assist you. We recommend reaching out to the courier company directly to file a claim. Berowell is not responsible for lost or stolen packages during the shipping process, but we will do everything we can to assist you in resolving the issue. Depending on the situation, we may offer a replacement.
Shipping Policy Changes
Berowell reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase. By purchasing and continuing to use Berowell products, customers indicate their acceptance of this policy.
We encourage our customers to review this policy periodically to stay informed about any changes or updates. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.